Refund policy

At SUPREME PHONE PARTS LTD, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a 30-day return policy for most products. Please review the following guidelines:

Eligibility for Returns:

  • Condition of Item: Items must be unused, unopened, and in the same condition as when they were received. The item must not have any adhesive or glue on the screen or parts.

  • Return Period: Returns must be initiated within 30 days of receiving the product.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at info@supremephoneparts.com with your order number and reason for the return.

  2. Return Authorization: We will provide you with the return instructions and, if applicable, a return address.

  3. Packaging: Please ensure the item is securely packaged to prevent damage during the return shipping.

Refund Process:

  • Once the item is received and inspected, we will process your refund to the original payment method.

  • Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Fees:

  • Return Shipping: The buyer is responsible for covering the cost of return shipping.

  • Original Shipping: As the seller, we cover the cost of the original postage; the buyer will only need to pay for return postage.

Non-Refundable Items:

  • Any items that are used, opened, or damaged by the customer will not be eligible for a refund.

Exchanges:

  • We do not currently offer direct exchanges. If you would like a different item, please initiate a return and place a new order.

Contact Information:

  • SUPREME PHONE PARTS LTD
    33 Moulton Street, Cheetham Hill, Manchester, England, M8 8FQ
    Company Number: 15431805
    VAT: 477283552
    Email: info@supremephoneparts.com